OTRS is a trouble ticket system with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. This How-To is specifically intended to help install and run OTRS (http://www.otrs.org). It is not intended to go over using, configuring, or administering OTRS. For those types of questions, please refer to the OTRS website.
The basic steps of this installation are:
1. Preparing the Operating System
2. Installing Perl dependencies
3. Preparing MySQL
4. Updating Apache
5. Installing OTRS
Junji's Blog Site 